Privacy Policy

Emergency Fuel Recovery (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information in compliance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. Information We Collect

We may collect the following types of personal information when you contact us, book a service, or use our website:

• Name

• Phone number

• Email address

• Vehicle details (make, model, registration, fuel type)

• Service location details

• Payment information (processed securely via EFTPOS, credit card, or cash)

We may also collect non-identifiable information such as browser type, device type, and website usage statistics.

2. How We Use Your Information

We use your information to:

• Provide and manage our fuel recovery services

• Confirm bookings and communicate with you about your request

• Process payments and issue invoices or receipts

• Improve our website and services

• Comply with legal obligations

We will not use your information for unrelated purposes without your consent.

3. Sharing of Information

We do not sell, rent, or trade your personal information.
We may share your information only in the following cases:

• With service providers or technicians who need the details to complete your request

• With third-party payment processors to securely handle transactions

• Where required by law, regulation, or legal process

4. Data Security

We take reasonable measures to protect your personal information from loss, misuse, or unauthorised access.
However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

5. Cookies & Website Tracking

Our website may use cookies or similar technologies to improve user experience and analyse traffic. You can disable cookies in your browser settings, but some features of our site may not function properly.

6. Access & Correction

You may request access to the personal information we hold about you and ask for corrections if it is inaccurate or outdated. Please contact us using the details below.

7. Retention of Information

We keep your personal information only as long as necessary for the purposes outlined in this policy or as required by law.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their policies.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:

Emergency Fuel Recovery

Email: info@emergencyfuelrecovery.com.au

Phone: +61 432 288 262

Location: Sydney, New South Wales, Australia

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our business practices. The latest version will always be available on our website.